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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy Rutledge

April 22, 2024

5  out of  5 rating by Nancy Rutledge
"I've had car insurance with this office for many years, they treat you like family here! Always willing to help with changes to your policy and the staff is friendly every time I call."
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Pamela López

April 19, 2024

5  out of  5 rating by Pamela López
"Grateful to Bill and Matt for the attention and for giving us the best coverage for our home and car. They gave us good advice and counsel. We know we are in good hands."
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Robert Bolen

April 9, 2024

5  out of  5 rating by Robert Bolen
"Great customer service. Easy to work with and responsive to needs."
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Victor Tavano

April 9, 2024

5  out of  5 rating by Victor Tavano
"Every time I call, they know who I am and are more than to help me make any changes or updates to my policies. Always helping me look for ways to save. Not many places give that kind of service anymore so I am thankful for them."
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Karen Mckinney

April 3, 2024

3  out of  5 rating by Karen Mckinney
"Prices to high"
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Gonzalo Cuevas

March 25, 2024

5  out of  5 rating by Gonzalo Cuevas
"Amanda was awesome. She explained our options very well. She treated us with respect and was very professional. Everyone in the Office was friendly and kind."
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Keith

March 23, 2024

5  out of  5 rating by Keith
"Greatness. If you’re on the fence, do yourself a favor and call."
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Rowan Yellen

March 20, 2024

5  out of  5 rating by Rowan Yellen
"Definitely the lowest cost insurance for me and my needs, and the staff is very friendly and helpful. Gotta love good ol Team Pancake!"
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Chadd Powell

March 14, 2024

5  out of  5 rating by Chadd Powell
"Every time I call for anything the team always helps me out and makes sure I understand what is going on. I would say they go out there way to make sure that you have the proper documents that you need when you ask for them."
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Diane

March 6, 2024

5  out of  5 rating by Diane
"Love Bill Pancake Insurance! I don't even live in the area! I will not change. They are very helpful and have great rates! For all your insurance needs! Give them a call no matter where you live in Florida. Instead of searching around, just call the Best 1st!!"
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Merbis Duran

January 25, 2024

1  out of  5 rating by Merbis Duran
"I am pretty sure all the five star are going to change when you have an accident. Horrible expensive, not recommended. Health Ensure sole me $13 dollars after State Farm cancel my policy. Still waiting my money."
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Wilnelia Reyes

January 10, 2024

5  out of  5 rating by Wilnelia Reyes
"Brian is very helpful and friendly person. Always polite and knowledgeable. It’s always a pleasure talking to him."
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Julio B.

December 19, 2023

5  out of  5 rating by Julio B.
"Great customer service!"
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Elijah Duncan

December 16, 2023

2  out of  5 rating by Elijah Duncan
"Too expensive and didn't get much help"
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Ashley Bolt

December 1, 2023

1  out of  5 rating by Ashley Bolt
"12/1/2023 - 4:10pm: I called - they lady who answered was very rude, not interested in my business - told me to hold on - and then sent me to someone who only speaks Spanish....when I called back and asked what had happened, she laughed and was extremely rude. I told her I will now leave a negative review - her response "you do that, thanks"...escalating to State Farm head office."
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Suselis De La Torre

July 7, 2023

5  out of  5 rating by Suselis De La Torre
"Great service by Mrs. Montero. I’m very happy!"
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Brandon Flahaven

May 26, 2023

1  out of  5 rating by Brandon Flahaven
"I’m more of a waffle guy"
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Benny Soprano

March 3, 2023

5  out of  5 rating by Benny Soprano
"Didn't get insurance with them@this time. However, Matt is Very Knowledgeable and Asset to the Company A+"
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Jerry Kalicak

December 20, 2022

5  out of  5 rating by Jerry Kalicak
"Great business to deal with. Highly recommended!"
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Hebert Vallecillo

December 18, 2022

5  out of  5 rating by Hebert Vallecillo
"Ok"
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Nain Bacha

November 21, 2022

5  out of  5 rating by Nain Bacha
"Excellent service, and attention to detail, I always recommend our future tenants to request Veronica Schafer, for our insurance needs."
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William Feyh

October 16, 2022

5  out of  5 rating by William Feyh
"Always helpful and professional."
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K Will

May 12, 2022

4  out of  5 rating by K Will
"Switched because of the loss of Charlie Pozzoli whom I was with for forever. I have no complaints so far. Johnny is awesome. She helped my sister and I with handling my mom's affairs after her death. 👍it helped tremendously because she handled it with ease and familiarity. We definitely needed that help at that time. Give them a try. They've been around forever"
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Joni Villafane

December 30, 2021

5  out of  5 rating by Joni Villafane
"Great service and friendly staff."
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michelle McLeod

November 12, 2021

4  out of  5 rating by michelle McLeod
"Great"