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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Diana Zapata

August 22, 2025

5  out of  5
rating by Diana Zapata
"Excelente atención, rápida eficaz y excelente precio!"
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Brenda Maysonet

August 10, 2025

5  out of  5
rating by Brenda Maysonet
"Josan provided us with excellent service and was able to offer us all the insurance we needed, with great coverage and affordable payments. I loved his professionalism, the respect he showed us, and his dedication to helping us by using his knowledge to meet our needs."
We responded:
"“Thank you so much, Brenda Maysonet, for your incredible 5-star review! We are absolutely thrilled to hear that Jossan provided you with excellent service and was able to meet all your insurance needs with great coverage and affordable payments. Your kind words about his professionalism, the respect he showed, and his dedication to using his knowledge to help you are truly appreciated. Jossan, and our entire team at Bill Pancake - State Farm, are committed to providing outstanding service and ensuring our clients feel valued and well-protected. We appreciate you taking the time to share your experience!” "
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Yidaliz Ramos

August 10, 2025

5  out of  5
rating by Yidaliz Ramos
"Josan was amazing, if I could give him more than 5 stars I definitely would!!! He was so patient, efficient and professional. He found exactly what I needed and I can’t be more grateful. His service was the absolute best. Thank you so much Josan, 100% recommend!!! ☺️💯"
We responded:
"“Thank you so much, Yidaliz Ramos, for your incredible 5-star review! We are absolutely thrilled to hear that Jossan was so patient, efficient, and professional. It's wonderful to know he found exactly what you needed and that you were so happy with his service. We truly appreciate you taking the time to share your positive experience and for the high recommendation. We agree—Jossan is a valuable part of our team, and we're so proud of the excellent service he provides!” "
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Christine Downes

July 24, 2025

5  out of  5
rating by Christine Downes
"Bill Pancake’s office is amazing! Matt is efficient, friendly and very knowledgeable. My insurance went down considerably after spending several decades with AllState. I appreciate the wonderful customer service! Thank you!!"
We responded:
"Thank you so much for your wonderful review, Christine! We're thrilled to hear that you had such a positive experience with us and that Matt was able to help you significantly reduce your insurance costs. We truly appreciate your kind words about our customer service and are so glad we could make a difference after your many years with your previous carrier. Welcome to the Bill Pancake State Farm family!"
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Jhonattan Garcia Agudelo

July 14, 2025

5  out of  5
rating by Jhonattan Garcia Agudelo
"This is my first time with Bill pancake - State Farm Insurance, And I’m very happy, the attention and customer care is the best, thank you for the attention to Gabriela Vivas, Gabriela@BillPancakeStateFarm."
We responded:
"Hi Jhonattan, Thank you so much for your 5-star review! We're thrilled to hear that your first experience was a positive one and that you're very happy with the attention and customer care you received. We'll be sure to pass along your kind words to Gabriela Vivas. She'll be delighted to know she made such a great impression. We appreciate you choosing us for your insurance needs! Sincerely, The Bill Pancake State Farm Team "
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Elizabeth Morejon

July 14, 2025

5  out of  5
rating by Elizabeth Morejon
"My experience with State Farm and the agent Amanda is 10 plus. She is very kind and helpful, always with a smile that characterizes her, and willing to help you at all times in every service"
We responded:
"Hi Elizabeth, Thank you so much for your incredibly kind words! We're thrilled to hear that your experience with State Farm and Amanda has been "10 plus." Amanda truly embodies the spirit of our agency – kind, helpful, and always ready to assist with a smile. We're so glad her dedication has made such a positive impression on you. Your feedback means a lot to us and Amanda. We appreciate you taking the time to share your experience! "
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Chelsea Eccleston

July 2, 2025

5  out of  5
rating by Chelsea Eccleston
"Gabriela is attentive and doesn’t dawdle when addressing her customer’s needs. I expected a day or two turnaround but Gabriela called me back with a resolution in an hour or two! Bill Pancake has a great team of agents"
We responded:
"That's wonderful to hear! We're so glad Gabriela could provide such quick and attentive service. We pride ourselves on having a dedicated team, and your feedback truly highlights their commitment to our customers. Thank you for taking the time to share your positive experience!"
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Eufemia Tapia

June 28, 2025

5  out of  5
rating by Eufemia Tapia
"Estoy muy satisfecha con el servicio de la señora Jennifer, ella es la persona más atenta y servicial que yo he visto,siempre con tanta simpatia,y tan profesional. Ella es la mejor."
We responded:
"¡Nos emociona mucho saber de tu excelente experiencia con Jennifer! Coincidimos en que es una joya: increíblemente atenta, servicial, amable y profesional. Tenemos mucha suerte de tenerla en nuestro equipo en Bill Pancake State Farm. ¡Gracias por compartir tus amables palabras!"
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Omar Ceballos

June 3, 2025

5  out of  5
rating by Omar Ceballos
"Muy complacido con el servicio de Amanda siempre me ayuda y es muy eficiente, La recomendaría siempre."
We responded:
"¡Hola Omar! Muchas gracias por tu reseña. Nos alegra enormemente saber que estás tan satisfecho con el servicio de Amanda. Compartiremos tus amables palabras con ella; le encantará saber que valoras su ayuda y eficiencia. Apreciamos mucho tu recomendación. Atentamente, El Bill Pancake equipo de State Farm "
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Gonzalo Cuevas

May 29, 2025

5  out of  5
rating by Gonzalo Cuevas
"Amanda is awesome. She explained our options very well. She treated us with respect and was very professional. Everyone in the Office was friendly and kind."
We responded:
"Thank you for sharing your 5-star experience with Amanda, Gonzalo! We're so glad to hear Amanda assisted you with professionalism and explained your options thoroughly. We appreciate your kind words and review."
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Leidy Contreras

May 16, 2025

5  out of  5
rating by Leidy Contreras
"I was helped by Gabriela vivas, she was so nice, really attentive taking her time to explain in detail the service we were interested in. I recomend her 100%"
We responded:
"Thank you, Leidy, for your high marks of our Bill Pancake Team! We are excited to hear that Gabriela took such good care of you and your family. We look forward to continuing to serve you for many more years to come."
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Alice M Saulter

May 8, 2025

5  out of  5
rating by Alice M Saulter
"I received commendable service from Veronica. I only wanted to do an address change and review my policy. Veronica helped me decide what changes were of interest to me. Bravo"
We responded:
"You are the reason we are here to do what we do. Thank you for your kind words and for allowing Veronica to assist you with your changes. We appreciate your business!"
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david banner

May 6, 2025

5  out of  5
rating by david banner
"We have a State farm agent half a mile from where I live. We skip at least 5 other branches to get to them. That should tell you something!"
We responded:
"David, thank you for going out of your way to allow our office to serve you. We appreciate your business and kind words."
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Michael Valentin

April 25, 2025

3  out of  5
rating by Michael Valentin
"Gracias a Amanda por su servicio y atención"
We responded:
"¡Gracias, Michael, por tu reseña reconociendo a Amanda! Por favor, háganos saber lo que podemos hacer para convertirlo en 5 estrellas. ¡Siempre estamos aquí para ayudar!"
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Frank Hernandez

April 23, 2025

5  out of  5
rating by Frank Hernandez
"I’ve been a loyal customer of Bill Pancake’s State Farm office for over eight years, and every interaction has been a positive experience. The team is always friendly, knowledgeable, and genuinely helpful. They consistently go above and beyond to provide excellent service, making insurance matters easy and stress-free. I truly appreciate their dedication and professionalism."
We responded:
"Thank you so much for your incredible loyalty over the past eight years, Frank! We truly appreciate you being a valued customer of Bill Pancake State Farm. It's our goal to make every interaction a positive one, and we're grateful to hear we've consistently met that for you. We're always here to help make insurance matters easy and stress-free!"
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Josep Vega

April 22, 2025

5  out of  5
rating by Josep Vega
"Excelente servicio , Amanda Ceballos la persona que me atiende , excelente en atención , te dan la información de manera precisa y te ayudas a despejar cualquier tipo de dudas , los recomiendo , personal altamente calificado !"
We responded:
"Josep, gracias por tu reseña de 5 estrellas reconociendo a nuestro equipo, especialmente a Amanda. Estamos agradecidos de saber que tuvo una experiencia tan positiva trabajando con nosotros. ¡Su recomendación de nuestros servicios a otros es muy apreciada!"
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Bruce Wilson

April 16, 2025

5  out of  5
rating by Bruce Wilson
"I've had the privilege of working with Pancake State Farm Insurance for decades, and I can confidently say they are one of the most reputable and honorable companies around. Their faith-based foundation shines through in the way they treat their clients—with integrity, compassion, and genuine care. You truly are in good hands with Pancake State Farm. — Bruce"
We responded:
"Bruce, thank you for your incredible testimonial. We are immensely proud of our team's commitment to integrity and customer care, reflecting the values of Bill Pancake State Farm Insurance. Your family's long-term trust is invaluable to us."
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david rodriguez

April 15, 2025

5  out of  5
rating by david rodriguez
"Veronica is the best! she went above and beyond adding my vehicle i totally recommend Bill Pancake and his insurance team"
We responded:
"David, we're thrilled to hear that Veronica provided you with such valuable service. We appreciate your high recommendation of the Bill Pancake State Farm team!"
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Eric Orlaska

April 8, 2025

5  out of  5
rating by Eric Orlaska
"Extremely helpful and knowledgeable. Bill and his team helped make the transition to Florida super easy, plus helped make getting renters insurance a breeze. Highly recommend!"
We responded:
"Thank you, Eric! We're glad we could make your transition to Florida and getting renters insurance so easy, and grateful we were helpful and knowledgeable during the process. We appreciate your recommendation!"
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alfio sciuto

March 12, 2025

5  out of  5
rating by alfio sciuto
"I have all my cars and house insurances with this office, I have been there many years, after trying more than one state farm office, for me thi's the best, I like the services and the knowledge of the staff and managers, Matt is always helpful for my insurance needs, I strongly recommend him."
We responded:
"We're incredibly grateful to have you as a long-term customer! Thank you for recognizing the knowledge and service of our team, especially Matt. Your loyalty and recommendation are greatly appreciated."
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Sergio Prieto

March 11, 2025

5  out of  5
rating by Sergio Prieto
"My experience to get insurance from this agent was top notch and very friendly. I highly recommend this office."
We responded:
"Thank you so much, Sergio! We're thrilled you had a positive experience with Bill Pancake State Farm. We appreciate your recommendation!"
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Carmen Rullan

February 27, 2025

5  out of  5
rating by Carmen Rullan
"My experience with my personal agent Miss Connie I just adore her we chit chat every time I have to call we talk about life our kids etc it’s like having a beautiful friendly person on the other side whom you’ve never met and you can tell we brighten each others day ❤️💯💋🙏"
We responded:
"That’s awesome, Carmen! It’s wonderful to hear about your great relationship with Cony. Thank you for your kind words and recognition for her!"
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Patti Van Dam

February 27, 2025

5  out of  5
rating by Patti Van Dam
"The agent was very helpful with my insurance needs. Been a long time customer with State Farm and will continue to do so. Great customer service."
We responded:
"Patti, thank you for your 5-star review and loyalty to State Farm. Our team is always here to assist you when needed. We truly appreciate your trust in Bill Pancake State Farm!"
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Robert Robinson

January 20, 2025

5  out of  5
rating by Robert Robinson
"I have been with State Farm for over 50 years. When I moved to Florida from Wv I was given Bill’s name by my salesman at Car dealership. Called Bill and arranged getting my info all transferred. He was easy to work with and his office staff was great!"
We responded:
"Wow, Robert, thank you for your kind words and 5-star review! We appreciate your loyalty to State Farm, and we’re glad we could assist you throughout your move to Florida. Please let us know if we can assist you in the future. "
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m r

December 10, 2024

1  out of  5
rating by m r
"had very bad experience, awful customer service, no integrity or professionalism!!!! Glad that acknowledgement of the problem, if you are sincere and want to correct the situation please contact me with solution of the problem, thank you"
We responded:
"Thank you for your review M R. We do our best to serve every potential customer in every way. I am sorry we could not meet your expectations. Please allow us to discuss with you the opportunity you gave us when you are ready. "