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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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miguel andres serrano lovera

April 2, 2026

5  out of  5
rating by miguel andres serrano lovera
"Honestly, I loved the experience State Farm provided me. Gabriela was very kind, professional, and attentive—the best agent who could have assisted me."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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MARIA ELIZONDO

March 26, 2026

5  out of  5
rating by MARIA ELIZONDO
"Alyssa is the best insurance agent I have met! Very professional, responsive, and giving great service and advice in a timely manner. I recommend this agency to anyone!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Bill Pancake’s Team here in Kissimmee . "
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Tracey Steeper

March 26, 2026

5  out of  5
rating by Tracey Steeper
"Highly recommend Bill Pancakes office ! Everyone there has been friendly and extremely proficient. I have home and auto insurance with them and what impressed me the most was one year they were much higher on a premium, they advised to go with other agency and as soon as theirs dropped I was right back with them ! They are competitive and honest !! Jennifer was outstanding in her communications and efficiency"
We responded:
"Thank you so much for the 5-stars, Tracey! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Bill Pancake’s Team anytime."
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Angie Rodriguez

March 24, 2026

5  out of  5
rating by Angie Rodriguez
"Muy buen servicio y buena atención los llamas y te responden y resuelven en el momento."
We responded:
"Hola Angie, gracias por su excelente reseña. Estamos felices de explicar lo que está cubierto, lo que no está cubierto y cuáles son sus opciones en cada conversación. ¡Estoy tan feliz de saber que resolvimos su preocupación de inmediato!"
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Lenford Ennis

March 24, 2026

5  out of  5
rating by Lenford Ennis
"The representatives very helpful and courteous. State Farm really lowered my costs for insurance by half of what I was paying. I'm enjoying my savings! I highly recommend Bill Pancake State Farm Insurance.Thanks..."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Jody McMahan

March 13, 2026

5  out of  5
rating by Jody McMahan
"Jossan, has exceptional customer service! His help was greatly appreciated setting me up as a new customer."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Bill Pancake’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Kara Mesnard

March 12, 2026

5  out of  5
rating by Kara Mesnard
"We we have had insurance through State Farm with Bill Pancake for over two decades. They have always been very respectful and professional. I appreciate that they are always looking out for our best interests."
We responded:
"Thank you so much for the 5-star rating, Kara! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Diann

March 9, 2026

5  out of  5
rating by Diann
"Great to work with and very helpful"
We responded:
"Thanks so much for the fantastic rating, Diann! We are so glad you had a positive experience with us here on State Farm Agent Bill Pancake’s Team. If there is anything we can do for you in the future, just give us a shout! "
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NANCY RIOS

March 3, 2026

5  out of  5
rating by NANCY RIOS
"El servicio con josan agosto fue muy bueno una persona respetuosa educada muy claro en la información que necesitaba y su ayuda fue muy muy muy importante muy buena muy agradecida realmente con su servicio"
We responded:
"¡Agradecemos tu tiempo y tus amables palabras, Nancy! Jossan es uno de nuestros muchos profesionales que ayudan con aspectos diferentes de tus necesidades de seguro."
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Vivian Grosso

February 16, 2026

5  out of  5
rating by Vivian Grosso
"This agency was recommended by a friend and I was very happy dealing with their office. They were able to meet our needs and were extremely friendly."
We responded:
"Thank you so much for the 5-star rating, Vivian! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Tracie Cleveland

February 13, 2026

5  out of  5
rating by Tracie Cleveland
"Brian is always responsive and courteous. Excellent service."
We responded:
"Thank you for your kind review of State Farm Agent Bill Pancake’s Team. We appreciate it! Thank you for the amazing review, Tracie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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MARKWEI DANIEL

February 13, 2026

5  out of  5
rating by MARKWEI DANIEL
"I had an awesome experience with Bill Pancake, and being connected with Alyssa was truly the highlight of it all."
We responded:
"Thank you for the 5-star review, MARKWEI! Here on State Farm Agent Bill Pancake’s Team, we are proud to serve our community and appreciate your recognition. "
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faith walsh

February 3, 2026

5  out of  5
rating by faith walsh
"Had a wonderful experience with changing my car insurance to State Farm. Worked with Alexis over the phone. She was very pleasant and knowledgeable. They saved me a lot of money and took care of me so quickly. Thank you."
We responded:
"Thank you, Faith, for your kind words and allowing Alexis to assist you in your insurance change! State Farm has some great rates right now and you took advantage of them! We do have over 225 years of experience in the insurance and financial services industry in our office. We are able to assist many of our customers in more ways by bundling! Let us know how we can help!"
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Lynn Weisbach

January 30, 2026

5  out of  5
rating by Lynn Weisbach
"State Farm gave me a great deal on auto insurance. Jonni was very helpful and answered all my questions. I highly recommend this agency."
We responded:
"I am glad to hear that State Farm had a great deal in mind for you, Lynn. Jonni always makes things better when shopping your insurance. We have so many other benefits you may want to consider the next time you contact us as it could mean an even better price for your auto insurance. Bundle and Save!"
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Tito Orsini

January 30, 2026

5  out of  5
rating by Tito Orsini
"Daughter recommended SF, after suffering through gouging pricing from Progressive/Geico made right move swichting to SF. 60+ y/o solo driver barely driven Tesla Y. Previous carriers charged over $300. six months coverage compared to SF. Bill, Amanda & team have been honest-brokers considering out-of-control Orlando/Fla insurance costs."
We responded:
"Thank you, Tito, for giving us the opportunity to serve you with your insurance needs. We are glad you found us and our rates were better. Having all the benefits in your auto insurance is important to protect those priorities in life. These full coverage options in your auto insurance will ensure you have what you need when you need them. We look forward to helping you with your insurance in many other ways!"
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Donna Fairhurst

January 27, 2026

5  out of  5
rating by Donna Fairhurst
"We had a very good experience with Pancake insurance!! Hossam was informative, friendly and very clear with all the information shared so we could change our insurance company. And we saved almost $200 per month in payments!! Thanks State Farm!!"
We responded:
"Thank you, Donna, for the great review and kind words. We appreciate you and your business. It is important to get the full coverage on your auto insurance you requested and that we were able to explain it in a way that makes sense. Having a licensed agent to provide the service and advice you need is always helpful. We look forward to serving you in the future!"
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Kii

January 22, 2026

5  out of  5
rating by Kii
"I like the service I received from Gabriela Sanabria. She’s responsive, well mannered, patient and put the customer needs priority."
We responded:
"Thank you Kii for your review and the kind words to Gabriela! This means a lot to us and we are glad you found our service to be excellent. You are correct, when we put you first, everything else works itself out! "
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Peter Martin Maldonado

January 16, 2026

5  out of  5
rating by Peter Martin Maldonado
"It was a great expience to buy car insurance from Bill Pancake Agency. Jennifer my agent is very very knowlegdeable, very concern about my needs and I am saving a ton of money. Thanks Jennifer."
We responded:
"Wow, thank you Peter for your review! Jennifer does a fantastic job and we appreciate you recognizing her! Insuring your auto properly can be a hassle. I am so glad Jennifer was able to make it a nice experience for you. We appreciate you and thank you for your business!"
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Evie Rodriguez

January 16, 2026

5  out of  5
rating by Evie Rodriguez
"I've been doing business with Brian Pancake for a while now and this year we decided to bundle after being with another co for almost 20 years! Brian's level of service and professionalism is exceptional. The savings we're now getting is ridiculous!! I recommend his team to anyone!"
We responded:
"Thank you, Evie, for your great review! We agree, Brian is very exceptional! We appreciate you trusting Brian and our office to deliver great service and a product you can count on. Now that you are bundling with the auto and home for discounts, you see the reason why so many are jumping in to bundle game. We look forward to serving in more ways!"
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Fernando Leano

January 16, 2026

5  out of  5
rating by Fernando Leano
"Amanda is a true professional. She's fast reposding to auto insurance concerns and needs. I recommend Amanda at State Farm."
We responded:
"Thank you Fernando for your review and ranking of one of our wonderful team members, Amanda! She is prompt and is knowledgeable of great products like auto insurance or business/commercial insurance. She is able to help in more ways with more products! Thank you for your business."
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Chele Nicaragua

January 15, 2026

4  out of  5
rating by Chele Nicaragua
"Nice service, excellent people's, thanks"
We responded:
"Chele, thank you for your review and kind words. We work hard to make insurance comfortable. Explaining what is covered, what is not covered and what your options are, can take some time. We appreciate you and your business. Please let us know where we can improve to earn your fifth star!"
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ad dp

January 15, 2026

5  out of  5
rating by ad dp
"I’ve had an excellent experience working with Bill Pancake’s office for a number of years now. They are responsive when I reach out and handle my requests smoothly and professionally. Alexis is a real highlight — she is pleasant, easy to communicate with, and made sure everything I asked for was taken care of promptly. Overall, the service was excellent. Thank you Alexis - Agnes"
We responded:
"Thank you, Agnes, for your great review of Alexis! We work hard to ensure our Auto, Home, Life and other product services are the best and Alexis helps us meet that goal. We are glad you found her work met your expectations. "
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Ian Rozalez

January 2, 2026

5  out of  5
rating by Ian Rozalez
"Jossan is awesome and can help you get the best deals ever! Awesome people in a cozy spot check it out pls! :)"
We responded:
"Thank you, Ian, for your review. We are excited that Jossan was awesome for your insurance services. We do appreciate your kind words and business. We are always here for your auto insurance needs! Have a great New Year!"
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Jenesis Soto

December 12, 2025

5  out of  5
rating by Jenesis Soto
"Jossan was so kind and helped my family and I get insured and we’ve never felt more secure than now. Thank you Jossan for your great customer service and knowledge!"
We responded:
"Thank you so much for sharing this, Jenesis! Jossan and the rest of the team are thrilled to know you and your family feel so secure and well taken care of. The Bill Pancake State Farm office in Kissimmee truly appreciates your kind words and is always here when you need us."
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David Partidas

November 19, 2025

5  out of  5
rating by David Partidas
"Excelente servicio el que me brindaron! Me asesoraron y guiaron en el proceso. Conforme al 100% con sus servicio. Gracias Gabriela por tu gran ayuda 👍"
We responded:
"Muchas gracias, David, por compartir tu experiencia tan positiva. Nos alegra saber que Gabriela te brindó un excelente servicio, asesorándote y guiándote durante todo el proceso. El equipo de Bill Pancake State Farm en Kissimmee agradece tu confianza y queda a tu disposición para seguir apoyándote en lo que necesites. ¡Gracias!"