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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Edith Solano

July 13, 2024

5  out of  5 rating by Edith Solano
"Jennifer was very courteous and helpful. She took the time to listen and get an insurance plan that works well for me."
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Raquel Santana

July 13, 2024

5  out of  5 rating by Raquel Santana
"Connie is always there for me. Thank you so much. Great service."
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Lucy Mercado

July 12, 2024

5  out of  5 rating by Lucy Mercado
"Coney, save me and my family so much $$ on our auto insurance. I recommend Coney, for all insurance needs."
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Oso Griman

July 8, 2024

5  out of  5 rating by Oso Griman
"El mejor seguro que puedes tener al nivel nacional sin duda es este estoy súper agradecido de ser nuevo miembro y en realidad te ayudan a estar seguro en todo momento lo recomiendo 100%"
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Mohammed Rahman

July 8, 2024

5  out of  5 rating by Mohammed Rahman
"Great service. Very polite , wants to help every possible way.will recommend his service to all of my friends & family members."
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Adrian Rios

June 14, 2024

5  out of  5 rating by Adrian Rios
"I just spoke to Jonni from Bill Pancake's office and she has gone above and beyond my expectations. Because of her I will continue with State Farm Insurance. Thank you for your great service!"
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Derek Gomila

May 23, 2024

5  out of  5 rating by Derek Gomila
"Brian, Bill and staff have made every issue a worry free matter with a swift resolve and pleasant assist when ever i called upon them. My sincere Thanks to all at the agency and their profesional ways of communication and customer satisfaction. There is none better. Thanks again, Brian"
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May 16, 2024

5  out of  5 rating by CQ CQ
"Always great experience with Brian. Very helpful and knowledgeable."
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Angel Cedeno

May 15, 2024

5  out of  5 rating by Angel Cedeno
"I recently had a change of insurance and felt very lost and confused about insurance. Luckily the employee here named Jossan, was very patient and very understanding with my lack of knowledge with insurance, he convinced me to get state farm and described to me why it was set apart from all the other insurances. He described to me my benefits and didn’t fail to elaborate what needed to be elaborated. At the end of the day, I left with a great deal for me and my brother, and Jossan gave me a sense of assurance and confidence I can count on this office whenever I need them."
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Gilbert Munoz

May 14, 2024

5  out of  5 rating by Gilbert Munoz
"I have had State Farm for personal and business for over 20 years I live in Tampa Met Bill at a business function in Celebration Fl I switched all my policies to Bill. He and his office are proactive - he provides advice and is always availble. His staff is excellent. I was unexpectedly closing on a car purchase around 4:30 pm called his office and they got me insured so I can drive off the lot the same day. He will give you advice on your existing policies and will suggest you keep a policy if better for you . Does not matter where you live “flip” your insurance to Bill Pancake ! Gil J Munoz CPA “Flip” your insurance"
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Helen Klingensmith

May 13, 2024

5  out of  5 rating by Helen Klingensmith
"Like a good neighbor..."
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David Kerkhof

May 13, 2024

5  out of  5 rating by David Kerkhof
"I have been with this office for 12 years. Every time I call or visit, all the people there are pleasant and helpful. If I have a question they know the answer or get the answer for me. They usually retun phone calls the same day."
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Ivan Pezzoli

May 6, 2024

5  out of  5 rating by Ivan Pezzoli
"This is absolutely a FIVE STARS State Farm Insurance Agent. The BEST thing is that you Always interact with PEOPLE that are willing to hear your question and then SOLVE and EXPLAIN your problem. Everyone is Super Polite and Helpful! Congratulations to the Pancake Family!"
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Kat Overbay

April 26, 2024

5  out of  5 rating by Kat Overbay
"Amazing commutation! Very pleased with the service that has been provided! I really feel they appreciate their clients!"
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Nancy Rutledge

April 22, 2024

5  out of  5 rating by Nancy Rutledge
"I've had car insurance with this office for many years, they treat you like family here! Always willing to help with changes to your policy and the staff is friendly every time I call."
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Pamela López

April 19, 2024

5  out of  5 rating by Pamela López
"Grateful to Bill and Matt for the attention and for giving us the best coverage for our home and car. They gave us good advice and counsel. We know we are in good hands."
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Robert Bolen

April 9, 2024

5  out of  5 rating by Robert Bolen
"Great customer service. Easy to work with and responsive to needs."
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Victor Tavano

April 9, 2024

5  out of  5 rating by Victor Tavano
"Every time I call, they know who I am and are more than to help me make any changes or updates to my policies. Always helping me look for ways to save. Not many places give that kind of service anymore so I am thankful for them."
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Karen Mckinney

April 3, 2024

3  out of  5 rating by Karen Mckinney
"Prices to high"
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Gonzalo Cuevas

March 25, 2024

5  out of  5 rating by Gonzalo Cuevas
"Amanda was awesome. She explained our options very well. She treated us with respect and was very professional. Everyone in the Office was friendly and kind."
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March 23, 2024

5  out of  5 rating by Keith
"Greatness. If you’re on the fence, do yourself a favor and call."
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Rowan Yellen

March 20, 2024

5  out of  5 rating by Rowan Yellen
"Definitely the lowest cost insurance for me and my needs, and the staff is very friendly and helpful. Gotta love good ol Team Pancake!"
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Chadd Powell

March 14, 2024

5  out of  5 rating by Chadd Powell
"Every time I call for anything the team always helps me out and makes sure I understand what is going on. I would say they go out there way to make sure that you have the proper documents that you need when you ask for them."
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March 6, 2024

5  out of  5 rating by Diane
"Love Bill Pancake Insurance! I don't even live in the area! I will not change. They are very helpful and have great rates! For all your insurance needs! Give them a call no matter where you live in Florida. Instead of searching around, just call the Best 1st!!"
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Merbis Duran

January 25, 2024

1  out of  5 rating by Merbis Duran
"I am pretty sure all the five star are going to change when you have an accident. Horrible expensive, not recommended. Health Ensure sole me $13 dollars after State Farm cancel my policy. Still waiting my money."