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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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alfio sciuto

March 12, 2025

5  out of  5
rating by alfio sciuto
"I have all my cars and house insurances with this office, I have been there many years, after trying more than one state farm office, for me thi's the best, I like the services and the knowledge of the staff and managers, Matt is always helpful for my insurance needs, I strongly recommend him."
We responded:
"We're incredibly grateful to have you as a long-term customer! Thank you for recognizing the knowledge and service of our team, especially Matt. Your loyalty and recommendation are greatly appreciated."
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Sergio Prieto

March 11, 2025

5  out of  5
rating by Sergio Prieto
"My experience to get insurance from this agent was top notch and very friendly. I highly recommend this office."
We responded:
"Thank you so much, Sergio! We're thrilled you had a positive experience with Bill Pancake State Farm. We appreciate your recommendation!"
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Carmen Rullan

February 27, 2025

5  out of  5
rating by Carmen Rullan
"My experience with my personal agent Miss Connie I just adore her we chit chat every time I have to call we talk about life our kids etc it’s like having a beautiful friendly person on the other side whom you’ve never met and you can tell we brighten each others day ❤️💯💋🙏"
We responded:
"That’s awesome, Carmen! It’s wonderful to hear about your great relationship with Cony. Thank you for your kind words and recognition for her!"
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Patti Van Dam

February 27, 2025

5  out of  5
rating by Patti Van Dam
"The agent was very helpful with my insurance needs. Been a long time customer with State Farm and will continue to do so. Great customer service."
We responded:
"Patti, thank you for your 5-star review and loyalty to State Farm. Our team is always here to assist you when needed. We truly appreciate your trust in Bill Pancake State Farm!"
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Robert Robinson

January 20, 2025

5  out of  5
rating by Robert Robinson
"I have been with State Farm for over 50 years. When I moved to Florida from Wv I was given Bill’s name by my salesman at Car dealership. Called Bill and arranged getting my info all transferred. He was easy to work with and his office staff was great!"
We responded:
"Wow, Robert, thank you for your kind words and 5-star review! We appreciate your loyalty to State Farm, and we’re glad we could assist you throughout your move to Florida. Please let us know if we can assist you in the future. "
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m r

December 10, 2024

1  out of  5
rating by m r
"had very bad experience, awful customer service, no integrity or professionalism!!!! Glad that acknowledgement of the problem, if you are sincere and want to correct the situation please contact me with solution of the problem, thank you"
We responded:
"Thank you for your review M R. We do our best to serve every potential customer in every way. I am sorry we could not meet your expectations. Please allow us to discuss with you the opportunity you gave us when you are ready. "
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Gerardo

December 4, 2024

5  out of  5
rating by Gerardo
"Bill was outstanding and pleasant to work with. Surpassed my expectations on savings with my home and car insurance. It wasn't a long and drawn-out process. His response time with emails and text messages was impressive. Highly recommend the service he provides. Thank you Bill 👍"
We responded:
"Thank you so much for your kind words, Gerardo! It's great to know that you had such a positive experience and that the process was smooth and efficient for you. Your recommendation means a lot, and I'm glad I could help you save on your home and car insurance. Thanks again!"
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Tony Lopez

November 21, 2024

5  out of  5
rating by Tony Lopez
"I switched to the agency a few years back for home insurance and just this week I bundled my auto insurance and I’m now paying half what I was! Pancake insurance is only a few blocks away and I have met my agents face to face. Peace of mind, saving money and the personal touch. I have the whole package!"
We responded:
"Thank you so much for sharing your experience, Tony! It's awesome to hear that bundling your home and auto insurance has led to great savings. We're glad to know you feel you have the whole package with us. Your feedback means a lot!"
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Bob Wolfe

November 10, 2024

5  out of  5
rating by Bob Wolfe
"Excellent experience. Far & away the best experience I have had with an insurance agent. Jossan was fabulous!"
We responded:
"Thank you for your kind words and 5 star review, Bob! It's wonderful to hear that Jossan provided such great service. Your feedback means a lot to us and we’re grateful to know you had such a positive experience!"
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Arron Karria

October 4, 2024

5  out of  5
rating by Arron Karria
"Due to some issues I’ve had with previous state farm agencies I wanted to stay away from going back BUT Bill assured me this time will be different and he was not wrong! Veronica has been amazing trying to make sure I would be happy with my coverages and cost for almost two years! Thank you Veronica for answering every single question and concern even before I became a customer and thank you Bill for being a man of your word!"
We responded:
"Thank you so much for sharing! It's wonderful to hear that the Bill Pancake State Farm team has made a difference in your experience. We're delighted to have you with us and appreciate your trust in our team!"
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Ernesto Fernandez

September 18, 2024

5  out of  5
rating by Ernesto Fernandez
"Mi excelente experiencia con Bill Pancake-State Farm Insurance viene de la mano de una estupenda trabajadora que es Amanda Ceballos su atención y asesoría es de primera y su empatia con el cliente es muy buena. Gracias"
We responded:
"Gracias Ernesto por sus amables palabras y por permitir que Amanda le sirva en sus necesidades de seguros. ¡Disfrutamos sirviendo a nuestra comunidad!"
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Hermes Ramos

September 17, 2024

5  out of  5
rating by Hermes Ramos
"I just hang the phone up with one of the Bill Pancakes agents by the name of Jossan! So happy I called helped my keep my full coverage and lower my deductible cost and some how made it more affordable for me at this time of high inflation and hardship. I’m so grateful and also lucky to have a good neighbor in Pancake… lol! Thank you Jossan"
We responded:
"Thank you for sharing your great experience with Jossan! It's awesome to hear that he could assist you in maintaining your coverage while lowering your cost. We're grateful to be able to serve you!"
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Paul Bresemann

September 10, 2024

5  out of  5
rating by Paul Bresemann
"I have been with Bill Pancake State Farm for well over 20 years. I have never been disappointed with their service in person or on the phone. They look out for their customers. I have dealt with Brian Pancake recently on all my policies and helped me through them to my satisfaction. Always returns calls. The office staff over the years have been exemplary to my needs. Much appreciated!!"
We responded:
"Thank you so much for your loyalty over the past 20 years, Paul! It's great to hear that our team has been able to assist you with your policies to your satisfaction. We're always here to support you and appreciate your kind words. We're grateful to have you as a customer."
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Kristina Turner

September 7, 2024

5  out of  5
rating by Kristina Turner
"We’ve been with Bill Pancake at State Farm for 20+ years now and couldn’t be happier. I recently bought a new car and prior to going to the dealership, I called to get a quote. They saved it for me and it was great to have an idea of what it would cost me if I made a change. Once I got home, it was a quick phone call to update my insurance and they were extremely friendly as always. We can’t imagine going anywhere else."
We responded:
"Thank you for sharing your experience, Kristina! It's awesome to hear that you've been with us for over 20 years and that you had a smooth process when updating your insurance for your new car. We're always here to make things as easy as possible for you. Your loyalty means the world to us, and we're delighted to continue serving you!"
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Julie Schwenneker

September 6, 2024

5  out of  5
rating by Julie Schwenneker
"I started out with bill pancake when i was only 14 (on my moms plan) and when i turned 18 , i switched over onto my own plan, im 26 now and still with bill pancake statefarm! The employees are always willing to help and super friendly. They are so fast with my auto claims and have never raised my rates ! To top things off, they offer a lot of discounts like the drive safe & save and student discounts. Hands down i will NEVER leave this insurance company 🙌🏽"
We responded:
"Julie, it's amazing to hear that you've been with us since you were 14 and have continued to trust us with your insurance needs! We're glad that our team has been able to provide you with friendly and efficient service over the years. Your loyalty means the world to us, and we look forward to continuing to serve you for many more years!"
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nadine vannoy

September 3, 2024

5  out of  5
rating by nadine vannoy
"I am so thankful for the support and encouragement coming from the pancake family, especially Matt pancake. .was very helpful with laying out the details of all good things that the company has to offer.and was very informative. Thanks Matt ☮️😇"
We responded:
"Thank you so much for your kind words, Nadine! It's great to hear that Matt was able to provide you with the support and information you needed. We're grateful to have you as a customer of Bill Pancake State Farm."
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Melani Reeves

August 24, 2024

5  out of  5
rating by Melani Reeves
"Coni was incredibly helpful with the renter’s policy I needed for my daughter’s apartment complex. Will contact them again for other insurance needs."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Coni was able to assist with your renter’s policy needs. We look forward to helping you with any future insurance needs!"
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venkat Rao

August 23, 2024

5  out of  5
rating by venkat Rao
"Amanda is an excellent person to work with. She will review your requirements and provide you with many possibilities. I strongly suggest Bill Pancake for your insurance requirements."
We responded:
"Thank you so much for your kind words! Amanda is awesome at understanding and meeting your insurance needs. Your recommendation means a lot to us!"
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Edith Solano

July 13, 2024

5  out of  5
rating by Edith Solano
"Jennifer was very courteous and helpful. She took the time to listen and get an insurance plan that works well for me."
We responded:
"Edith, thank you for sharing your positive experience with Jennifer! We are thrilled to hear that she provided you with excellent service and found an insurance plan that suits your needs. We appreciate your feedback and look forward to continuing to assist you in the future."
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Raquel Santana

July 13, 2024

5  out of  5
rating by Raquel Santana
"Connie is always there for me. Thank you so much. Great service."
We responded:
"Thank you for your kind words, Raquel! We're thrilled to hear that Connie provided you with great service. We appreciate your feedback and look forward to continuing to assist you with all your insurance needs."
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Lucy Mercado

July 12, 2024

5  out of  5
rating by Lucy Mercado
"Coney, save me and my family so much $$ on our auto insurance. I recommend Coney, for all insurance needs."
We responded:
"Thank you for recommending Cony and for trusting us with your auto insurance needs, Lucy! We're thrilled to hear that we were able to save you and your family money. If you ever need assistance with any other insurance needs, feel free to reach out."
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Oso Griman

July 8, 2024

5  out of  5
rating by Oso Griman
"El mejor seguro que puedes tener al nivel nacional sin duda es este estoy súper agradecido de ser nuevo miembro y en realidad te ayudan a estar seguro en todo momento lo recomiendo 100%"
We responded:
"Gracias Oso por tu opinión. ¡Sus amables palabras significan mucho y ayudarán a otros a encontrar nuestra oficina local y segura!"
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Mohammed Rahman

July 8, 2024

5  out of  5
rating by Mohammed Rahman
"Great service. Very polite , wants to help every possible way.will recommend his service to all of my friends & family members."
We responded:
"Thank you so much for your kind words, Mohammed! We're thrilled to hear that you had a great experience with our service. Your recommendation means a lot to us!"
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Adrian Rios

June 14, 2024

5  out of  5
rating by Adrian Rios
"I just spoke to Jonni from Bill Pancake's office and she has gone above and beyond my expectations. Because of her I will continue with State Farm Insurance. Thank you for your great service!"
We responded:
"Thank you for sharing your positive experience with Jonni at our office! We're thrilled to hear that she exceeded your expectations. We appreciate your loyalty and look forward to continuing to provide you with great service."
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Derek Gomila

May 23, 2024

5  out of  5
rating by Derek Gomila
"Brian, Bill and staff have made every issue a worry free matter with a swift resolve and pleasant assist when ever i called upon them. My sincere Thanks to all at the agency and their profesional ways of communication and customer satisfaction. There is none better. Thanks again, Brian"
We responded:
"Thank you for the kind words, Derek! We're thrilled to hear that our team provided you with excellent service and made your experience worry-free. We appreciate your feedback and look forward to continuing to assist you with all your insurance needs."