State Farm® Insurance Agent Bill Pancake
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Arron Karria
October 4, 2024
5
out of
5
rating by Arron Karria
"Due to some issues I’ve had with previous state farm agencies I wanted to stay away from going back BUT Bill assured me this time will be different and he was not wrong! Veronica has been amazing trying to make sure I would be happy with my coverages and cost for almost two years! Thank you Veronica for answering every single question and concern even before I became a customer and thank you Bill for being a man of your word!"
We responded:
"Thank you so much for sharing! It's wonderful to hear that the Bill Pancake State Farm team has made a difference in your experience. We're delighted to have you with us and appreciate your trust in our team!"
Ernesto Fernandez
September 18, 2024
5
out of
5
rating by Ernesto Fernandez
"Mi excelente experiencia con Bill Pancake-State Farm Insurance viene de la mano de una estupenda trabajadora que es Amanda Ceballos su atención y asesoría es de primera y su empatia con el cliente es muy buena. Gracias"
We responded:
"Gracias Ernesto por sus amables palabras y por permitir que Amanda le sirva en sus necesidades de seguros. ¡Disfrutamos sirviendo a nuestra comunidad!"
Hermes Ramos
September 17, 2024
5
out of
5
rating by Hermes Ramos
"I just hang the phone up with one of the Bill Pancakes agents by the name of Jossan! So happy I called helped my keep my full coverage and lower my deductible cost and some how made it more affordable for me at this time of high inflation and hardship. I’m so grateful and also lucky to have a good neighbor in Pancake… lol! Thank you Jossan"
We responded:
"Thank you for sharing your great experience with Jossan! It's awesome to hear that he could assist you in maintaining your coverage while lowering your cost. We're grateful to be able to serve you!"
Paul Bresemann
September 10, 2024
5
out of
5
rating by Paul Bresemann
"I have been with Bill Pancake State Farm for well over 20 years. I have never been disappointed with their service in person or on the phone. They look out for their customers. I have dealt with Brian Pancake recently on all my policies and helped me through them to my satisfaction. Always returns calls. The office staff over the years have been exemplary to my needs. Much appreciated!!"
We responded:
"Thank you so much for your loyalty over the past 20 years, Paul! It's great to hear that our team has been able to assist you with your policies to your satisfaction. We're always here to support you and appreciate your kind words. We're grateful to have you as a customer."
Kristina Turner
September 7, 2024
5
out of
5
rating by Kristina Turner
"We’ve been with Bill Pancake at State Farm for 20+ years now and couldn’t be happier. I recently bought a new car and prior to going to the dealership, I called to get a quote. They saved it for me and it was great to have an idea of what it would cost me if I made a change. Once I got home, it was a quick phone call to update my insurance and they were extremely friendly as always. We can’t imagine going anywhere else."
We responded:
"Thank you for sharing your experience, Kristina! It's awesome to hear that you've been with us for over 20 years and that you had a smooth process when updating your insurance for your new car. We're always here to make things as easy as possible for you. Your loyalty means the world to us, and we're delighted to continue serving you!"
Julie Schwenneker
September 6, 2024
5
out of
5
rating by Julie Schwenneker
"I started out with bill pancake when i was only 14 (on my moms plan) and when i turned 18 , i switched over onto my own plan, im 26 now and still with bill pancake statefarm! The employees are always willing to help and super friendly. They are so fast with my auto claims and have never raised my rates ! To top things off, they offer a lot of discounts like the drive safe & save and student discounts. Hands down i will NEVER leave this insurance company 🙌🏽"
We responded:
"Julie, it's amazing to hear that you've been with us since you were 14 and have continued to trust us with your insurance needs! We're glad that our team has been able to provide you with friendly and efficient service over the years. Your loyalty means the world to us, and we look forward to continuing to serve you for many more years!"
nadine vannoy
September 3, 2024
5
out of
5
rating by nadine vannoy
"I am so thankful for the support and encouragement coming from the pancake family, especially Matt pancake. .was very helpful with laying out the details of all good things that the company has to offer.and was very informative. Thanks Matt ☮️😇"
We responded:
"Thank you so much for your kind words, Nadine! It's great to hear that Matt was able to provide you with the support and information you needed. We're grateful to have you as a customer of Bill Pancake State Farm."
Melani Reeves
August 24, 2024
5
out of
5
rating by Melani Reeves
"Coni was incredibly helpful with the renter’s policy I needed for my daughter’s apartment complex. Will contact them again for other insurance needs."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Coni was able to assist with your renter’s policy needs. We look forward to helping you with any future insurance needs!"
venkat Rao
August 23, 2024
5
out of
5
rating by venkat Rao
"Amanda is an excellent person to work with. She will review your requirements and provide you with many possibilities. I strongly suggest Bill Pancake for your insurance requirements."
We responded:
"Thank you so much for your kind words! Amanda is awesome at understanding and meeting your insurance needs. Your recommendation means a lot to us!"
Edith Solano
July 13, 2024
5
out of
5
rating by Edith Solano
"Jennifer was very courteous and helpful. She took the time to listen and get an insurance plan that works well for me."
We responded:
"Edith, thank you for sharing your positive experience with Jennifer! We are thrilled to hear that she provided you with excellent service and found an insurance plan that suits your needs. We appreciate your feedback and look forward to continuing to assist you in the future."
Raquel Santana
July 13, 2024
5
out of
5
rating by Raquel Santana
"Connie is always there for me. Thank you so much. Great service."
We responded:
"Thank you for your kind words, Raquel! We're thrilled to hear that Connie provided you with great service. We appreciate your feedback and look forward to continuing to assist you with all your insurance needs."
Lucy Mercado
July 12, 2024
5
out of
5
rating by Lucy Mercado
"Coney, save me and my family so much $$ on our auto insurance. I recommend Coney, for all insurance needs."
We responded:
"Thank you for recommending Cony and for trusting us with your auto insurance needs, Lucy! We're thrilled to hear that we were able to save you and your family money. If you ever need assistance with any other insurance needs, feel free to reach out."
Oso Griman
July 8, 2024
5
out of
5
rating by Oso Griman
"El mejor seguro que puedes tener al nivel nacional sin duda es este estoy súper agradecido de ser nuevo miembro y en realidad te ayudan a estar seguro en todo momento lo recomiendo 100%"
We responded:
"Gracias Oso por tu opinión. ¡Sus amables palabras significan mucho y ayudarán a otros a encontrar nuestra oficina local y segura!"
Mohammed Rahman
July 8, 2024
5
out of
5
rating by Mohammed Rahman
"Great service. Very polite , wants to help every possible way.will recommend his service to all of my friends & family members."
We responded:
"Thank you so much for your kind words, Mohammed! We're thrilled to hear that you had a great experience with our service. Your recommendation means a lot to us!"
Adrian Rios
June 14, 2024
5
out of
5
rating by Adrian Rios
"I just spoke to Jonni from Bill Pancake's office and she has gone above and beyond my expectations. Because of her I will continue with State Farm Insurance. Thank you for your great service!"
We responded:
"Thank you for sharing your positive experience with Jonni at our office! We're thrilled to hear that she exceeded your expectations. We appreciate your loyalty and look forward to continuing to provide you with great service."
Derek Gomila
May 23, 2024
5
out of
5
rating by Derek Gomila
"Brian, Bill and staff have made every issue a worry free matter with a swift resolve and pleasant assist when ever i called upon them. My sincere Thanks to all at the agency and their profesional ways of communication and customer satisfaction. There is none better. Thanks again, Brian"
We responded:
"Thank you for the kind words, Derek! We're thrilled to hear that our team provided you with excellent service and made your experience worry-free. We appreciate your feedback and look forward to continuing to assist you with all your insurance needs."
CQ CQ
May 16, 2024
5
out of
5
rating by CQ CQ
"Always great experience with Brian. Very helpful and knowledgeable."
We responded:
"Thank you for your kind words and 5-star review! We're thrilled to hear that Brian provided you with a great experience and was helpful and knowledgeable. We appreciate your feedback and look forward to continuing to assist you with your insurance needs."
Angel Cedeno
May 15, 2024
5
out of
5
rating by Angel Cedeno
"I recently had a change of insurance and felt very lost and confused about insurance. Luckily the employee here named Jossan, was very patient and very understanding with my lack of knowledge with insurance, he convinced me to get state farm and described to me why it was set apart from all the other insurances. He described to me my benefits and didn’t fail to elaborate what needed to be elaborated. At the end of the day, I left with a great deal for me and my brother, and Jossan gave me a sense of assurance and confidence I can count on this office whenever I need them."
We responded:
"Thank you for sharing your experience, Angel! We are thrilled to hear that Jossan provided you with exceptional service and helped you navigate through your insurance needs with patience and understanding. We appreciate your trust in State Farm and our office, and we are here to support you and your brother whenever you need us. Thank you for choosing our agency!"
Gilbert Munoz
May 14, 2024
5
out of
5
rating by Gilbert Munoz
"I have had State Farm for personal and business for over 20 years I live in Tampa Met Bill at a business function in Celebration Fl I switched all my policies to Bill. He and his office are proactive - he provides advice and is always availble. His staff is excellent. I was unexpectedly closing on a car purchase around 4:30 pm called his office and they got me insured so I can drive off the lot the same day. He will give you advice on your existing policies and will suggest you keep a policy if better for you . Does not matter where you live “flip” your insurance to Bill Pancake ! Gil J Munoz CPA “Flip” your insurance"
We responded:
"Thank you for choosing the Bill Pancake State Farm Insurance Agency, Gil! We're grateful to have you as a customer. Our team truly appreciates your 5-star review and hearing your awesome experience!"
Helen Klingensmith
May 13, 2024
5
out of
5
rating by Helen Klingensmith
"Like a good neighbor..."
We responded:
"We are always here for you, Helen! Thank you for your 5-star review and support of the Bill Pancake State Farm Insurance Agency."
David Kerkhof
May 13, 2024
5
out of
5
rating by David Kerkhof
"I have been with this office for 12 years. Every time I call or visit, all the people there are pleasant and helpful. If I have a question they know the answer or get the answer for me. They usually retun phone calls the same day."
We responded:
"David, we're truly grateful for your unwavering support over the past 12 years! It's wonderful to hear that our team consistently provides pleasant and helpful service, whether it's over the phone or in person. We strive to be responsive and knowledgeable, ensuring that your questions are promptly addressed. Thank you for taking the time to share your positive experience with us!"
Ivan Pezzoli
May 6, 2024
5
out of
5
rating by Ivan Pezzoli
"This is absolutely a FIVE STARS State Farm Insurance Agent. The BEST thing is that you Always interact with PEOPLE that are willing to hear your question and then SOLVE and EXPLAIN your problem. Everyone is Super Polite and Helpful! Congratulations to the Pancake Family!"
We responded:
"Wow, Ivan, thank you so much for your kind words and thoughtful 5-star review! The Bill Pancake State Farm Insurance team is always here to listen and provide an insurance solution to best fit your needs. We truly appreciate your compliments!"
Kat Overbay
April 26, 2024
5
out of
5
rating by Kat Overbay
"Amazing commutation! Very pleased with the service that has been provided! I really feel they appreciate their clients!"
We responded:
"Thank you, Kat! We're grateful to hear you've had a good experience with the Bill Pancake State Farm Insurance Agency. Our team strives to provide excellent customer care to all potential and current customers. We truly appreciate your 5-star review and recognition."
Nancy Rutledge
April 22, 2024
5
out of
5
rating by Nancy Rutledge
"I've had car insurance with this office for many years, they treat you like family here! Always willing to help with changes to your policy and the staff is friendly every time I call."
We responded:
"Nancy, Thank you for the great rating! We do appreciate your business and look forward to more connections in the future!"
Pamela López
April 19, 2024
5
out of
5
rating by Pamela López
"Grateful to Bill and Matt for the attention and for giving us the best coverage for our home and car. They gave us good advice and counsel. We know we are in good hands."
We responded:
"Thank you for sharing, Pamela! We're always here to assist you with your auto and homeowners insurance, and we're so glad you found great coverage. Our team appreciates your kind words and 5-star review!"